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How Being a Mother and Academic Helped Me Fix Higher Education’s Transfer Crisis

Alicia Alvero

Dr. Alicia M. AlveroDr. Alicia M. AlveroWhen my daughter transferred to Queens College in Spring 2019, I could not have been more excited. As associate provost at the college, I’ll admit I was biased but even two decades of experience in higher education couldn’t fully prepare me for her struggle to transfer credits. 

Queens College is one of The City University of New York’s 25 colleges. My daughter transferred from another school within the system yet despite mastering course material, she was told to take what was basically the same course all over again. 

Fortunately, I understood the appeals process and was able to point her in the right direction. As a result, she obtained credit for the course, which counted toward her major. At the same time, reality struck: A student should not need to have an associate provost as a parent to transfer college credits. Frankly, they shouldn’t even need to appeal credits within the same system. 

Nationally, the transfer system has been set up to let students fail for decades. On average, students lose a fifth of their credits when transferring to a four-year college, according to the U.S. Government Accountability Office. This leads to wasted tuition dollars and makes it more challenging to earn a bachelor’s degree. A 2023 report by the Community College Research Center found that only 16% of community college students earned a bachelor’s program within six years and just 10% of low-income students did

As the largest public urban university system in the nation, CUNY had a real opportunity to make a change. In 2023, CUNY’s Board of Trustees charged the University’s leadership – including myself – to fix the transfer system. 

CUNY has long been dedicated to eliminating the obstacles that result when a student transfers. In fact, the expectation that CUNY should provide a seamless ability to transfer between its constituent colleges dates to its formation as a centralized system in the 1960s. 

Enshrined in New York state education law is the mandate for CUNY to “maintain its close articulation between senior and community college units.” Each year, up to 15,000 CUNY students – like my daughter – transfer between campuses, most commonly from a community college to a four-year college. 

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