In mid-March, community colleges across the country transitioned from predominantly face-to-face classes to online instruction practically overnight as a result of the COVID-19 pandemic. Colleges faced the daunting task of making rapid decisions about operations and instruction with little data or common reference points. Faculty had to restructure their courses to fit an online environment, although many instructors had never previously taught an online course. And students struggled with challenges associated with adapting to the online environment. To make matters more difficult, many of them did not have access to a dependable computer and/or adequate and reliable internet.
To help community college leaders understand what their students were experiencing, the Center for Community College Student Engagement offered a free online survey focused on how students were managing all the changes that came with the pandemic. The survey asked students about the information and support they were receiving from their college and from their instructors, the challenges they were facing as a result of the sudden transition to online classes, and their level of concern regarding food and housing security. The survey was administered between April 29 and June 9.
Twenty-five community colleges from 10 states administered the survey. Highlighted below are some of the results from nearly 13,000 student responses:
Eighty-eight percent of respondents agreed that their college had been generally supportive of them during the COVID-19 pandemic. Additionally, more than 80% said their college had done a good job helping them adapt to changes in instruction, especially in providing enough information to help them make the transition to online instruction.
When it came to support services, around 80% of respondents said they were satisfied with the services (academic advising, financial aid advising, career counseling, access to tutoring and access to library resources) offered by their college.
Thirty-six percent of Black or African American students said accessing a reliable computer or laptop was a challenge, compared with 24% of Hispanic or Latinx students and 14% of White students. Forty-six percent of Black or African American students said they had to share a computer with other family members, compared with 37% of Hispanic or Latinx students and 23% of White students.
Also, 67% of Black or African American students expressed concern about having enough food for themselves and/or their family, compared with 60% of Hispanic or Latinx students and 44% of White students. More than 70% of Black or African American students were concerned about paying utility bills and paying their rent or mortgage. These concerns were also true for more than 65% of Hispanic or Latinx students and more than 50% of White students.
